Last Updated: 1 September 2026
All Fridge Seal respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how All Fridge Seal collects, uses, stores and protects personal information when you visit our website, submit an enquiry, request a quotation, place an order or use our products and services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to the website operated by All Fridge Seal and to personal information collected by us in connection with our business activities.
All Fridge Seal operates in Australia and aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. Information We Collect
We may collect personal information that you provide directly to us.
Depending on how you interact with us, this may include:
Contact Information
Full name
Phone number
Email address
Residential or business address
Suburb
State
Postcode
Appliance Information
When you request a fridge or freezer seal, we may collect information about your appliance, including:
Appliance type
Brand
Model number
Number of doors
Approximate appliance age
Description of the problem
Details about the seal required
Photos and Files
If you use our online order or enquiry form, you may choose to upload photographs or other files.
These may include:
Photographs of your refrigerator or freezer
Photographs of the existing door seal
Photographs of model or serial number labels
Photographs of the installation location
Other information you provide to help us identify the required seal
Please avoid uploading unnecessary personal or sensitive information.
Communications
We may retain information contained in communications you send to us, including enquiries, emails, messages and other correspondence.
Website Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
This information is generally used for website operation, security, analytics and improvement.
3. How We Collect Information
We may collect personal information through:
Our website forms
Online order forms
Telephone calls
Email
Direct communications
Quotes and orders
Service and installation requests
Customer interactions
Website analytics and cookies
We generally collect personal information directly from you. In some circumstances, information may be provided by another person acting on your behalf.
4. Why We Collect Your Information
We collect personal information where reasonably necessary for our business activities and to provide our products and services.
We may use your information to:
Respond to enquiries
Identify the correct fridge or freezer seal
Prepare quotations
Process orders
Arrange delivery
Arrange installation
Contact you about your enquiry
Provide customer support
Process payments
Manage our business records
Improve our products and services
Maintain website security
Prevent fraud, spam or misuse
Comply with legal and regulatory obligations
Where you provide photographs of your appliance, we may use those photographs to help identify the correct replacement seal and assess installation requirements.
5. Marketing Communications
We may occasionally contact existing customers about products, services, promotions or other information that may be relevant to them, where permitted by law.
You can request that we stop sending marketing communications at any time.
If you receive an electronic marketing communication from us, it will provide an appropriate method for opting out where required by applicable law.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may be used to:
Remember preferences
Analyse website traffic
Improve website performance
Understand how visitors use our website
Help maintain website security
We may use third-party analytics or website services for these purposes.
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Service Providers
We may use trusted third-party service providers to help operate our website and business.
Depending on the services we use, these providers may include:
Website hosting providers
Email service providers
Payment processors
Delivery and courier providers
Website security services
Analytics providers
Form and customer-management systems
IT and technical service providers
These providers may have access to personal information only where reasonably necessary to provide their services to us.
We expect service providers handling personal information on our behalf to take reasonable steps to protect that information.
8. Payment Information
Where payments are processed online, payment information may be handled directly by the relevant third-party payment provider.
All Fridge Seal does not generally need to store complete credit or debit card details on our website.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our products and services.
This may include disclosure to:
Employees and contractors
Technicians carrying out installation work
Suppliers
Manufacturers
Delivery and courier providers
Payment providers
Website and IT service providers
Professional advisers
Government authorities or regulatory bodies where required by law
We do not sell your personal information to third parties.
10. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations.
The location of data storage may vary depending on the providers and technologies used by All Fridge Seal.
11. Security of Personal Information
We take reasonable steps to protect personal information against:
Misuse
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure
Security measures may include appropriate access controls, website security, secure connections, password protection, software updates and other reasonable technical and organisational safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should also take reasonable precautions when submitting information online.
12. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and transaction records, or where required by law.
When information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable.
13. Accessing Your Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided at the end of this Privacy Policy.
We may need to verify your identity before providing access to personal information.
In certain circumstances, we may be permitted or required to refuse access under applicable law. If this occurs, we will explain the reasons where reasonably possible.
14. Correcting Your Information
If you believe that personal information we hold about you is inaccurate, incomplete or outdated, please contact us.
We will take reasonable steps to correct the information where appropriate.
15. Privacy Complaints
If you believe that All Fridge Seal has mishandled your personal information or breached applicable privacy requirements, you may contact us and provide details of your concern.
We will review your complaint and take reasonable steps to address the issue.
Making a Complaint
Please contact us using:
All Fridge Seal
Phone: 0425 207 531
Email: info@allfridgeseal.com.au
Please provide sufficient information for us to investigate your concern.
We aim to respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
16. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, remove the information.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or legal obligations.
The latest version will be published on this page together with the relevant “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have any questions about this Privacy Policy, wish to request access to your personal information, request a correction, or make a privacy complaint, please contact us.
All Fridge Seal
Phone: 0425 207 531
Email: info@allfridgeseal.com.au
Website: allfridgeseal.com.au
